DraftWise is building an innovative knowledge platform for the legal industry. Our core product unlocks for the first time the years of historic legal contracts that firms have negotiated for their clients. We use the latest in data management, machine learning and language analytics to help lawyers and legal professionals write better, safer contracts.
Our founding team is composed of former Palantir and Google engineers and an experienced lawyer from a top global law firm. Our highly talented team is designed to focus on building and delivering the best product in the industry, with the engineering, product and customer expertise to fulfill this promise. We are a fully remote company, though offer the option to cowork in our major cities in North America and Europe.
Our global culture means we hire only the best from around the world and value people who are respectful of their colleagues, who support each other to achieve our shared goals and who pride themselves on delivering high-quality work. While an early stage company, we are backed by Y-Combinator, Index Ventures, and leading VC funds and are generating revenue from some of the biggest names in the industry, members
of the Vault 10, Magic Circle, Am Law 100 and other rankings of law firms. Our company is growing extremely fast, with customers across multiple countries and more to come. You will help our team grow with this rising demand and have a real impact on the most important law firms in the world.
As a Customer Success Manager at DraftWise, you will be a key partner to our small to mid- sized law firm and in-house legal customers, helping them get the most value from our platform. You'll be part of a collaborative team, working to onboard new customers, drive product adoption, and provide responsive, hands-on support to ensure a positive customer experience.
This is an exciting role for someone early in their career who's eager to develop skills in customer success, B2B SaaS, and the legaltech space. You will gain hands-on experience working with leading law firms while learning best practices in client engagement, product training, and customer relationship management.
This position is remote but requires being located in Los Angeles, San Francisco or Seattle to support our customer base in the West region (PT).
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