Job Description

Full Time Admin Ma

The Medical Assistant (MA) Admin role will be responsible for the coordination of patient care activities. This position requires a versatile professional who can seamlessly transition between clinical and administrative responsibilities. Duties include but are not limited to the following: patient medical history information, navigating electronic health records system (EPIC), scheduling and following-up with appointments and assisting with medication fill and refill requests, checking for prior authorizations and scheduling tests, procedures, consultations, and other in basket types as assigned. The MA will communicate with pharmacies, insurance companies, patients and physicians in a respectful manner and will uphold Baptist's mission and core values that drive service excellence.

The following is intended to describe the general nature and level of work being performed by individuals assigned to this job by listing the major components for this position (i.e., key responsibilities and essential duties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subject to change from time to time. Additionally, other duties may be assigned at the discretion of leadership to meet business, customer, and/or patient needs.

The following is intended to describe the general nature and level of work being performed by individuals assigned to this job by listing the major components for this position (i.e., key responsibilities and essential duties). The list is not intended to be an all-exhaustive list of duties and responsibilities required and are subject to change from time to time. Additionally, other duties may be assigned at the discretion of leadership to meet business, customer, and/or patient needs.

• Perform routine patient assessments, including vital signs, height, weight, and chief complaints.
• Assist healthcare providers during examinations and minor procedures.
• Administer medications and vaccines as directed by healthcare providers.
• Conduct basic laboratory tests, such as blood draws, urinalysis, and EKGs.
• Prepare and maintain examination rooms, ensuring cleanliness and availability of necessary supplies.
• Manage and update patient medical record.
• Verify and update patient record to confirm that medical records are correct and up to date, ensuring accurate billing and reimbursement.
• Answer phone calls, respond to inquiries, and relay messages to healthcare providers.
• Communicate with patients to schedule medical tests, procedures, and consultations based on provider recommendations.
• Provide clear and detailed information to patients regarding preparation instructions, any required pre-authorizations, and what to expect during the scheduled appointment.
• Coordinate and schedule appointments for medical tests, procedures, and consultations using scheduling software or electronic health records (EHR). Ensure optimal utilization of available resources, such as equipment and clinical staff when scheduling appointments.
• Document any changes, cancellations, or rescheduling of appointments promptly.

Minimum Requirements:

Upon hire, all Medical Assistants will undergo a clinical competency assessment and must successfully complete MA orientation. Those who do not meet the required standards will be enrolled in the Medical Assistant (MA) Trainee Program for further development and reevaluation.

• Minimum of one year of experience in a medical office, clinic, or similar setting is required. This experience must include direct, hands-on patient care in a clinical setting, such as obtaining manual vital signs, documenting patient history and medications, and performing clinical procedures (e.g., EKGs, phlebotomy, administering injections or vaccines). A combination of relevant experience and formal medical-related education may be considered to meet this requirement.
• Basic Life Support from the American Heart Association within 90 days of hire.
• Must obtain AHA BLS within 90 days of hire.
• **BAT and DOT certifications required for Medical Assistants in Occupational Medicine within 90 days of hire**

Preferred Requirements for Certified Medical Assistant:

• Current MA Certification from AAMA, AMT, NAHP, NCCT, AAMP.
• Basic computer skills, specifically with navigating within databases containing highly confidential information.
• Basic Life Support

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

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